Privacy Policy

Your privacy is important to us. It is MEDinfusions policy to respect your privacy and comply with any applicable laws and regulations regarding any personal information we may collect about you, including across our website, and other sites we own or operate.

This policy is effective as of 6 November 2023 and was last updated on 6 November 2023.

MEDinfusions operates the medinfusions.com.au website. This page is used to inform website visitors about our policies surrounding the collection, use, and disclosure of Personal Information if anyone decides to use our Services.

If you choose to use our Services, then you agree to the collection and use of information within this privacy policy. The Personal Information that we collect is used for providing and improving our Services. Your Personal Information will not be used or shared outside of MEDinfusions.

Information Collection and Use

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices while accessing our products and services.

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

When interacting with our services, the information your browser sends to us is collected, which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other technical statistics that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information which may include one or more of the following:

Name
Email
Social media profiles
Phone/mobile number
Home/mailing address
Medical consent forms, referrals and bloodwork emailed to us from you and your referring physician
Email correspondence

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so, which is necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

Enter any of our competitions, contests, sweepstakes, and surveys
Sign up to receive updates from us via email or social media channels
Use a mobile device or web browser to access our content
Contact us via email, social media, or any similar technologies
When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

to enable you to customise or personalise your experience of our website
to contact and communicate with you
for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
to consider your employment application
to enable you to access and use our website, associated applications, and associated social media platforms
for internal record-keeping and administrative purposes
to run competitions, sweepstakes, and/or offer additional benefits to you
to comply with our legal obligations and resolve any disputes that we may have
for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

Security of Your Personal Information

For any personal information processed and retained; we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This period may depend on what we are using your information for, by this privacy policy. When your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, statistical purposes, and scientific or historical research.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

a parent, subsidiary, or affiliate of our company
Third-party service providers to enable them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms
our employees, contractors, and/or related entities
our existing or potential agents or business partners
sponsors or promoters of any competition, sweepstakes, or promotion we run
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights
Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. If you do provide us with personal information, you understand that we will collect, hold, use, and disclose it under this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to use of your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, or irrelevant.

If you believe that we have breached a data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority about your complaint.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service
To provide the Service on our behalf
To perform Service-related services; or
To assist us in analysing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

MEDInfusions and affiliates may partner with other companies to promote Services. If you register interest in Services with MEDInfusions; the company may share your data collected, with our Channel Partner(s) or, in our joint event or promotion, with business partner(s) and affiliate businesses when moving information between websites or changing platforms.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are made effective immediately.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.